Effective July 25, 2026
Email james@stormvantage.com with the order email and stop number. Do not send private homeowner information.
We will replace or credit a stop that is malformed, cannot be located from the delivered data, or was already sold by StormVantage to another buyer for the same storm. If we cannot deliver the full paid 25-stop route, we will correct the order or refund it.
Weather-event proximity is not a promise of damage, homeowner interest, an appointment, a sale, or claim eligibility. A stop is not defective only because nobody answers, the resident declines, no damage is found, or the route does not produce revenue.
We review the route and sold-stop record. When the request qualifies, we choose a replacement, account credit, or refund that reasonably fixes the issue.